Saturday, September 22, 2012

If you want buy a domain name for your dream site? Dont select 1and1!

Last week I received a message from my friend,he said gives special offer for domain name,.com domain just 0.99$ only.Last few days i wanted new domain name and i'm waiting for comes offer.oho this is good news for me an i'm quickly visited 1and1 site and buy domain name.Dear friends i have fie domain names and all domains i'm got godaddy.That company is very fast and account and domain active in few minutes,  can use very quickly.But  this is my first domain from 1and1.i'm try to logging to my account of 1and 1 after five days,unfortunately account not active.

After buying my  domain from 1and1 i have received this email.

1&1 Internet - Account Authentication
Sep 19 (5 days ago)

to nuwanxxxxxxxxx
Dear N xxxxxxxxxxx, (Customer ID: 18xxxxxxxx)

Thank you for contacting 1and1 Internet.

In order to better serve you and the online community, 1and1 requires that all accounts are verified and have accurate contact information on file.  To provide you with the best customer service we ask that you provide us with a valid form of identification.  This documentation can consist of one or more of the following:

- Accounts ordered under Personal name/information:

        One of the following Photo ID's issued by a government agency:
        Driver's License
        National ID
        Immigration Visa
        Military ID

- Accounts ordered under a Business name/information:

        One of the above Personal Photo ID's for the listed administrative contact in your order, and one of the following:
        Business Registration Documents
        Articles of Incorporation
        Tax Documents

Other forms of ID will be reviewed and accepted at our discretion.

Additionally, if your ID is not issued by the country where you have placed the order from, please provide proof of your current address (personal or business), such as a utility bill, etc.

This documentation is used only for account verification and is not shared by 1and1 or any related companies for any other purposes.

Please reply to this email and attach a digital image of your document(s).

Acceptable formats for the attachment include: .bmp, .gif, .png, .jpg, or .pdf.

You can also send it along with your Customer ID noted above via Fax: (610) 560 1504

Please reply to this request within the next five days, or your account cannot be activated.

If you have any questions we are also available by phone at 1 877 206 4253 (or +1 610 560 1445 internationally) between the hours of 9 AM and 5 PM Eastern Time (US). Please have your Customer ID number available when you call.

1and1 has been offering high-quality Internet Services for over 20 years. For more info visit:

Thank you for your cooperation in this matter.

Security Team
1&1 Internet, Inc.

After five days from buying date i'm contact 1and1 customer support service.

hello dear 1and 1 ,i'm buy domain name from 5 days ago.but account not yet active.i have received this mail four days ago.
but i'm try to logging my account using this customer id (Customer ID: 18xxxxxxx.but come this message
Some invalid entries have been detected
Unable to find customer ID

whats the error?this is my first domain name of my other all domain names are buying from that company very fast and few minutes get then  account active.i'm waiting 5 any message or cant logging 1and1 i'm cheeked my domain on 1and1 and your site say is not available to register.
But today i'm checking godaddy, this domain name, that company say available to register.....

whats the reason........??????

i'm waiting for your reply


N xxxxxxxx, (Customer ID: 18xxxxxxxxxxx)

This is the answer of

 Dear  N xxxxxxxxxx

Thank you for contacting us.

We have checked your account with the domain and account is still on process.
Please contact our Security Team at 1-877-206-4253 for proper assistance.

If you have any further questions please do not hesitate to contact us.

Charissa Hortelano
Technical Support
1&1 Internet

Dear friends this is  my experience with 1and1 and i'm very unsatisfied there service.If  Godaddy can gives active domain in few minutes,my question is why 1and1 cannot do it? id like to tell all of my friends, if you want to buy  domain name, please don't buy domain from 1an1. Thanks.Have a nice day.

1 comment:

  1. This is standard practice, 1and1 wants to verify you are a real person. Especially since IACANN requires correct whois data. If you read the original email it asked for you to verify by either calling them or faxing them your ID. I've been with 1and1 since they started and have 0 (zero) issues.

    Its scary if godaddy allows you to register a domain without verifying your identity. This is why there are a lot of spammers/hackers/identity thieves out there.


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